FAQs

Frequently Asked Questions (FAQs)

Ordering

Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and reorder easily.

Q: Can I change or cancel my order after placing it?
A: If your order hasn’t shipped yet, we’ll do our best to make changes or cancel it. Contact us as soon as possible at [your email or phone number].

Q: Do you offer bulk or contractor discounts?
A: Yes. For large orders or trade pricing, please contact our sales team for a custom quote.

Shipping

Q: How long does shipping take?
A: Standard orders ship within 1–3 business days, with delivery typically in 3–7 business days depending on location.

Q: Do you ship outside the U.S.?
A: Currently, we ship within the continental United States. For shipments to Alaska, Hawaii, or U.S. territories, please contact us.

Q: How can I track my shipment?
A: You’ll receive a tracking link by email once your order has shipped.

Payment

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, AmEx, Discover) as well as PayPal and Shop Pay (if enabled).

Q: Is my payment information secure?
A: Yes. All transactions are processed through secure, encrypted payment gateways.

Returns & Exchanges

Q: What is your return policy?
A: Items can be returned within 30 days of delivery if unused and in original packaging. A restocking fee may apply. See our Return Policy for full details.

Q: What if my item arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery with photos. We’ll resolve the issue as quickly as possible.

Products

Q: Are screws included with cabinet knobs and pulls?
A: Yes, most hardware items include standard mounting screws. If you need a specific size, let us know in the order notes.

Q: How do I choose the right size hardware?
A: Check our Size Guide or contact us for help matching styles and dimensions to your cabinets or drawers.

Q: Do you sell matching sets or collections?
A: Yes. Many of our products are part of coordinated collections. You can search by collection name or filter by style.

Customer Support

Q: How can I contact customer service?
A: You can reach us via:
Email: [your support email]
Phone: [your support phone number]
Hours: Monday–Friday, 9 AM–5 PM (EST)

Q: Where are you located?
A: We are based in the USA and ship from various fulfillment centers nationwide.